We want you to be happy with your shopping experience and delighted with your purchase.
Please contact us with any queries and we will reply within 24 hours.
How can I pay for my purchase?
By Credit Card – we accept all major cards. On your bank statement will appear ‘Southern Rata’ and the purchase will be in New Zealand dollars (NZD). Your Credit Card details are encrypted on an SSL secure server and deleted once your order has been processed.
Conversion from foreign currencies will be at the current rate (updated hourly).
If you are in New Zealand you can direct debit into our bank account. Your purchase will be sent when funds have been credited. Bank account details are provided at check-out.
You are most welcome to post a cheque made out to Southern Rata provided it is from a New Zealand bank account. Please be aware it may take up to 7 days for funds to clear.
How much postage will I have to pay?
This depends on the weight and size of your purchase. Postage will be added at check-out and to give you an indication:
| Destination |
Cost (NZD) |
Example* (NZD) |
| New Zealand |
From $5 |
$7 |
| Australia |
From $6 |
$8 |
| South Pacific |
From $7 |
$12 |
| East Asia and Nth America |
From $7.50 |
$14 |
| UK and Europe |
From $8 |
$15 |
| Rest of World |
From $10 |
$17 |
* Calculation based on parcel size 200mm x 200mm x 150mm d, 500gm
As some products may have duty payable on arrival in some countries, you may wish to check with your customs department if additional fees apply.
How long will delivery take?
We promise to despatch your purchase within 24 hrs and delivery times are based on New Zealand Posts’ guidelines:
| Destination |
Delivery time |
| New Zealand |
From 1 to 3 working days |
| Australia |
From 3 to 10 working days |
| South Pacific |
From 3 to 10 working days |
| East Asia and North America |
From 3 to 10 working days |
| UK and Europe |
From 3 to 10 working days |
| Rest of the World |
From 3 to 10 working days |
Do I need to sign for my parcel?
For New Zealand deliveries, your parcel will be delivered to your door and no signature is required. If you have any special instructions (e.g where to leave parcel), please specify these at check-out.
For overseas deliveries, your parcel will be delivered to your door and a signature is required upon delivery.
Online tracking is available for all deliveries and if you have any special delivery instructions please specify these at check-out.
Can I have a gift delivered with personalised card?
Absolutely. Please browse the cards in the bookshop section, add your choice to the cart and at check-out you will be able to include your message. We will then write it in the card you have chosen (in our very best handwriting) and it will be sent with the gift in the most sustainable of gift wrapping - a reusable cloth bag.
What is your returns policy?
We realise that one of the main barriers to shopping online is that you can't see, touch or smell the product. So we’ve gone to great lengths to present the products exactly as they are.
But if for any reason you are not happy we offer a full refund or exchange on any product returned within 7 days as long as it in unused and re-saleable condition. We don’t mind what the reason is but we’d really like to know all the same.
If the product is in any way defective or supplied incorrectly, we will of course pay for any shipping costs incurred. Please contact us within 48 hours if this is the case.
The first step is to email us at louise@southernrata.co.nz with all the details.
We will reply within 24 hours. Or alternatively, you can post the product back to us with a note explaining why.
Southern Rata
19 Goldleaf Hill
Goldfield Heights
Queenstown 9300
South Island
New Zealand
